Last updated: 28 July 2026
Who we are
Plumbing Heating Gas Solar Limited (trading as PHGS) is the controller of personal information collected through this website and in connection with enquiries made to us.
Company number: 11289380.
Registered office: Swiss House, Beckingham Street, Tolleshunt Major, Maldon, Essex, CM9 8LZ.
Email: enquiries@phgsltd.co.uk
Telephone: 01206 803222.
Information we collect
When you contact us, request a quotation or submit a website form, we may collect your name, email address, telephone number, property address, property type, services required, project details, preferred dates and times, and any photographs, videos or other information you choose to provide.
We may also receive technical information when you use the website, such as your IP address, browser and device information, pages visited, referral information and cookie or consent choices. Advertising measurement information is collected only where the required consent has been given.
How we use your information
We use personal information to:
- respond to enquiries and provide quotations;
- arrange surveys, appointments and work;
- deliver plumbing, heating, gas, solar and related services;
- communicate with customers and maintain appropriate job and business records;
- process payments and meet accounting, tax, insurance and legal obligations;
- protect the website, prevent spam and maintain security;
- understand and improve our website and advertising where consent has been provided.
Our lawful bases
We process information where it is necessary to respond to your request or perform a contract with you, to comply with a legal obligation, or for our legitimate interests in operating and protecting our business and responding to customers. We rely on consent for non-essential cookies, advertising measurement and any optional direct marketing that requires consent. You may withdraw consent at any time.
Who we share information with
We do not sell personal information. Where reasonably necessary, information may be shared with trusted service providers that support our website, email, forms, IT, hosting, accounting, payment processing and business administration. We may also share relevant details with suppliers, professional advisers or subcontractors where needed to respond to an enquiry or carry out requested work, and with public authorities, insurers or regulators where required by law.
These organisations may only use the information for the relevant purpose and are expected to protect it appropriately.
Website services and cookies
The website uses essential technologies needed for security and operation. It may use services such as Google reCAPTCHA to reduce spam, and may display content or links from services including Google, Facebook and Instagram. These providers may process technical information under their own privacy terms.
With your permission, we may use Meta technologies to measure visits from advertising and understand advertising performance. Non-essential advertising technologies will not be enabled until the relevant cookie consent is given. You can accept, reject or change your choices through the cookie banner. Please see our Cookie Policy for more information.
International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to use providers and safeguards intended to protect personal information in accordance with UK data-protection law.
How long we keep information
We keep information only for as long as reasonably needed for the purpose for which it was collected. Enquiries that do not become jobs are kept for a reasonable follow-up and record-keeping period. Customer, quotation, job, invoice and payment records may be kept for longer where required for warranties, insurance, accounting, tax or legal purposes. Information is then deleted or securely disposed of when it is no longer required.
Security
We use reasonable administrative and technical measures to protect personal information. No website or electronic transmission is completely secure, so please avoid sending unnecessary sensitive information through website forms.
Your rights
Depending on the circumstances, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction or objection to processing, and transfer of information you provided. Where processing relies on consent, you may withdraw that consent at any time.
To exercise your rights or ask a privacy question, email enquiries@phgsltd.co.uk. We may need to verify your identity before responding.
You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Other websites
Our website may link to third-party websites. We are not responsible for their privacy practices, and you should review their own privacy information.
Changes to this policy
We may update this policy when our services, website or legal obligations change. The latest version will be published on this page with an updated date.
